Industries – Manufacturing and CPG

Manufacturing
and CPG

Because manufacturing is more than the production line, HandCloud and ServiceNow also manufacture innovation.

In

At HandCloud, we understand that the manufacturing and consumer goods industry is no longer defined solely by its production capacity, but by its ability to adapt, innovate, and respond accurately in increasingly complex environments and across different areas of the organization.

Sales and Service

Increase revenue, improve customer experience, and reduce care costs.

Supply Chain

Improve collaboration with suppliers and reduce associated risk.

Production

Reduce cyber risk and downtime in operational technology (OT), while improving worker productivity.

Engineering & Design

Reduce time to market for new products.

HR and Talent

Drive business growth and improve frontline employee productivity.

Finance and Acquisitions

Reduce selling, general, and administrative (SG&A) costs by optimizing back-office functions and shared services.

Drive faster digital innovation by modernizing IT operations through artificial intelligence.

Quality

Accelerate the ability to identify, contain, and resolve quality issues.

Increase revenue, improve customer experience, and reduce care costs.Improve collaboration with suppliers and reduce associated risk.Reduce cyber risk and downtime in operational technology (OT), while improving worker productivity.Reduce time to market for new products.Drive business growth and improve frontline employee productivity.Reduce selling, general, and administrative (SG&A) costs by optimizing back-office functions and shared services.Drive faster digital innovation by modernizing IT operations through artificial intelligence.Accelerate the ability to identify, contain, and resolve quality issues.

ServiceNow for
Manufacturing and CPG

With years of experience implementing solutions in production plants, supply chains, and industrial organizations, we are the strategic partner expert in manufacturing and CPG, translating operational challenges into digital, automated, and scalable workflows on ServiceNow.
From the initial diagnosis to ongoing support, we assist industry leaders in modernizing their operations, improving their employees’ experience, and achieving connected efficiency from start to finish.

In an environment where efficiency, operational resilience, and traceability are no longer optional, ServiceNow becomes the digital engine that connects people, processes, and technology throughout the manufacturing value chain.
From asset lifecycle management and support for plant employees to the digitization of IT, quality, and customer service operations, ServiceNow unifies operations in one place to accelerate decision-making, reduce risks, and respond agilely to market demand.

What challenges do we help solve?

Silos between plant operations, quality, maintenance, and IT.Delays due to manual processes or lack of visibility into incidents.Disconnected experiences for frontline workers.Lack of traceability in asset management or audits.Slow escalation of critical failures affecting production.

Key benefits

Automated workflows for maintenance, quality, safety, and incidents.
Enterprise asset and OT/IT technology management on the same platform.
Mobile portals for floor or field workers.
Integration with industrial systems (ERP, MES, etc.).
Artificial intelligence to anticipate failures, manage risks, and optimize decisions.

Where does it make a difference?

In smart manufacturing.
In connecting the plant with IT and support teams.
In industrial safety, audits, and regulatory compliance.
In the experience of employees, even in hybrid or physical environments.
In real-time visibility of assets, incidents, and productivity.

What does the business achieve with ServiceNow for Manufacturing and CPG?

More agile production.
Connected operations.
Less downtime.
And a value chain ready to adapt to what’s next.

Cases that get lost between emails and spreadsheets.
Agents without context or visibility into the customer’s history.
Slow and untraceable follow-ups.
Lack of connection between internal areas to resolve cases.
Customers dissatisfied due to long times or unclear answers.

Explore the different ServiceNow solutions for Manufacturing and CPG

Manufacturing Commercial Operations

Transform the way you sell products and support your customers. Increase revenue, save resources, and improve experiences.

Download Datasheet

Operations Technology Management

Anticipate delays and defects by monitoring operations in real time and responding faster to any incidents.

Download Datasheet

Supplier Lifecycle Operations

Unify your digital experience to facilitate the management of supplier relationships at every stage.

Download Datasheet

Sourcing and Procurement Operations

Create a unified layer for your acquisition processes. Use AI to help reduce manual tasks, improve experiences, and accelerate processes.

Download Datasheet

AI for Manufacturing and CPG

Discover how to harness the power of artificial intelligence to transform your business.

Download Datasheet

Manufacturing Commercial Operations

Transform the way you sell products and support your customers. Increase revenue, save resources, and improve experiences.
Download Datasheet

Operations Technology Management

Anticipate delays and defects by monitoring operations in real time and responding faster to any incidents.
Download Datasheet

Supplier Lifecycle Operations

Unify your digital experience to facilitate the management of supplier relationships at every stage.

Download Datasheet

Sourcing and Procurement Operations

Create a unified layer for your acquisition processes. Use AI to help reduce manual tasks, improve experiences, and accelerate processes.
Download Datasheet